How can I track my order?
Thank you for choosing Doji's trading platform for your purchase. To keep you informed of your order's progress, we will send you all the tracking information via email. You can track the delivery adding your tracking number here: https://dojiuk.trackingmore.org/ If you need any further assistance, please do not hesitate to contact us at help@doji.co. We are always here to help you.FeaturedHow good is the device's battery?
All phones sold on our platform will have a minimum battery health of 83%, which means that it will be in good working condition. For Excellent condition phones, however, we guarantee a minimum battery health of 85%. While it's not possible to provide detailed battery information about each individual phone, some phones may have a battery health over 83%, while others may have a battery health closer to 90% or higher. If you have any questions or concerns about the battery health of your devicFeaturedWhat accessories are included?
Currently, we do not provide any additional accessories such as cables, plugs, screen protectors, or cases with our phones. However, the phone you purchase from us will come with everything you need to get started. For some Galaxy phones that require a stylus pen, the pen will be included in the package with your phone. We want to make sure that you have everything you need to get the most out of your new device and enjoy a seamless experience from the moment you receive it. If you have any quFeaturedCan I return my item?
At Doji, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy. If for any reason you need to return your item, we have made the process as easy and straightforward as possible. Find below a video of a step-by-step on how to initiate the return process: Once we receive and verify the returned item, we will promptly process your refund or replacement. Our goal is to make the return process as seamlesFeaturedWhat are the differences between the devices' conditions?
When it comes to the condition of our products, at Doji we strive to be as transparent and detailed as possible. The main differences between our product conditions are cosmetic: 'Excellent' Condition: The screen of the device looks pristine, with no marks at all. The sides and back of the device may have a few micro scratches. Battery health capacity of at least 85%. 'Very Good' Condition: The screen of the device may have a few micro scratches, invisible when holding the device at arm's lengFeaturedDoes Doji have a warranty policy?
At Doji, we stand behind the quality of the products we sell on our trading platform, which is why all of our products come with a 12-month warranty and a 30-day return policy. Our warranty covers technical malfunctions for a period of 12 months from the date of purchase. However, it's important to note that our warranty does not cover physical damage, accidental damage such as water damage, loss, theft or repairs made by a non-authorised party. Additionally, the warranty does not cover any nonFeaturedAre the devices unlocked?
At Doji, we take pride in ensuring that all smartphones and tablets traded on our platform are verified and unlocked to work with any Network SIM Card. We understand the importance of having a device that can be used with your preferred carrier, and we strive to make the process as seamless as possible. To ensure that our customers receive only the highest quality devices, we carefully verify each device before it is made available for purchase on our platform. This means that you can shop withFeaturedHow can I pay in installments?
Klarna is a flexible payment solution that allows you to get the items you want today and pay for them over time. Getting started with Klarna is easy - you'll first need to create an account with them. Once you're set up, you can quickly and easily make your payment by logging in through Doji. When it comes to paying with Klarna, you have a few different options to choose from. You can pay in full using your preferred credit or debit card, or you can choose to split the cost of your purchaseFeaturedAre all the devices verified?
Before any device is sold, it goes through a rigorous 52-point check to ensure that it meets our high standards. This helps to ensure that the devices not only work flawlessly but also look great. Some of the variables checked during the 52-point inspection include battery health, screen quality, camera functionality, network connectivity, and overall device performance. It's also inspected the exterior of the device for any signs of wear and tear, such as scratches or dents.FeaturedHow do I contact Doji?
We offer several ways for you to get in touch with us: Email: You can contact us via email at help@doji.co. Live Chat: We have Live Chat available on our platform. WhatsApp: You can also contact us on WhatsApp at +44 7418 371886. Click here to send us a message. (https://wa.me/+447418371886r/?text="Hello, I need some help from you.")FeaturedDo the prices include VAT?
The invoice you receive reflects the amount without Value-Added Tax (VAT). This is in line with the VAT treatment for second-hand items in the UK, which are also subject to the Margin VAT scheme that Doji follows as a business. Unfortunately, we are unable to provide an invoice that includes VAT. If you have any questions, please do not hesitate to reach out to us. We would be more than happy to assist you.Few readersDoes it come with original box?
As a marketplace, when you purchase an item through our website, you are buying directly from another individual. If the seller chooses to send the phone in its original box, we will deliver it to you in its original packaging. However, this is not a common occurrence, and the item will typically be shipped in our packaging. If you have any questions about the packaging or shipping process, please do not hesitate to reach out to us. We are always here to help.Few readers