Question 1

How do I contact Doji?

Accepted Answer

We offer several ways for you to get in touch with us:

Email: You can contact us via email at help@doji.co.

Live Chat: We have Live Chat available on our platform.

WhatsApp: You can also contact us on WhatsApp at +44 7418 371886. Click here to send us a message.

Question 2

How long will delivery take?

Accepted Answer

At Doji, we want to make sure that you receive your phone as quickly and safely as possible. To achieve this, we use tracked delivery via Royal Mail, which allows us to ensure that your phone is delivered securely and on time.

We recognize the significance of a timely delivery for your phone, and we are committed to ensuring that your device reaches you promptly. Our goal is to have your order delivered within 5 business days starting from the purchase date. Ex.: if you make a purchase today, the delivery timeframe will commence from tomorrow, excluding weekends from the calculation.

However, delivery times may be faster depending on your location and other external factors beyond our control.

Rest assured that we will do everything we can to get your phone to you as quickly as possible. If you have any questions or concerns regarding the delivery of your phone, please don't hesitate to reach out to our customer service team, who will be happy to assist you.

Question 3

Can I return my item?

Accepted Answer

At Doji, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy. If for any reason you need to return your item, we have made the process as easy and straightforward as possible. Find below a video of a step-by-step on how to initiate the return process:

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Once we receive and verify the returned item, we will promptly process your refund or replacement. Our goal is to make the return process as seamless as possible, so you can shop with confidence on Doji.

Question 4

Does Doji have a warranty policy?

Accepted Answer

At Doji, we stand behind the quality of the products we sell on our trading platform, which is why all of our products come with a 12-month warranty and a 30-day return policy.

Our warranty covers technical malfunctions for a period of 12 months from the date of purchase. However, it's important to note that our warranty does not cover physical damage, accidental damage such as water damage, loss, theft or repairs made by a non-authorised party. Additionally, the warranty does not cover any non-refurbished devices, consumable parts such as batteries and charger cables, cosmetic damage such as scratches, dents, or a broken screen, damage caused by use with another product, or damage caused by operating the product outside the manufacturer's guidelines.

If you experience any issues covered by our warranty policy, simply contact our Customer Service team at help@doji.co.uk or through our chat, and they will provide you with a return label to send the item back for repair or replacement.

We believe in providing our customers with peace of mind when they shop on our platform, and our warranty and return policy reflect our commitment to quality and customer satisfaction.

Question 5

What are the differences between the devices' conditions?

Accepted Answer

When it comes to the condition of our products, at Doji we strive to be as transparent and detailed as possible. The main differences between our product conditions are cosmetic:

'Excellent' Condition: The screen of the device looks pristine, with no marks at all. The sides and back of the device may have a few micro scratches. Battery health capacity of at least 85%.

'Very Good' Condition: The screen of the device may have a few micro scratches, invisible when holding the device at arm's length. The sides and back of the device may have small scratches, but no scuffs, dents or cracks. Battery health capacity of at least 83%.

'Good' Condition: The screen of the device may have small scratches that can be visible if holding the device at arm's length, but invisible in normal use when the display is on. The sides and back may have small scratches and minor scuffs and chips visible, but no dents or cracks. Battery health capacity of at least 83%.

Regardless of the condition, all of our devices are fully working. We believe in providing our customers with clear and honest information about our products, so you can make an informed decision when you shop with us.

Question 6

How can I pay in installments?

Accepted Answer

Klarna is a flexible payment solution that allows you to get the items you want today and pay for them over time.

Getting started with Klarna is easy - you'll first need to create an account with them. Once you're set up, you can quickly and easily make your payment by logging in through Doji.

When it comes to paying with Klarna, you have a few different options to choose from. You can pay in full using your preferred credit or debit card, or you can choose to split the cost of your purchase into three smaller payments. This flexibility allows you to make purchases that may have otherwise been out of reach, while still being able to manage your finances effectively.

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