• Delivery & Collection Policy

  Selling Fees As a seller, you are responsible for covering the postage fees when sending your device to Doji. There is one shipping option available: post office drop-off, which incurs a £5 shipping fee. Check Your Drop-Off Deadline Once your sale is confirmed, we'll send you an email with the last drop-off date. You can also find this information in your MyAccount console. If you don't send your device by the agreed-upon date, you may be charged a £10 fee. This helps us ensure a safPopular

• What are the transaction fees?

  At Doji, we aim to provide a seamless selling experience to our users. To help cover the costs of product verification, product guarantee, delivery, and Doji maintenance and development, we charge a transaction fee of 7.5% of the sale price. Please note that the transaction fee may vary, and we reserve the right to change it at any time, including applying promotional fees and discounts. Sellers are also responsible for paying a delivery fee, which depends on the chosen collection method. FPopular

• Grading & Returns Policies

  Grading and Returns Policy At Doji, we take pride in ensuring that all refurbished phones sold on our platform are thoroughly assessed for quality. Our team carries out a 52-point check to grade each device based on its condition. If you are not satisfied with our grading assessment, we offer the following options: Returns Policy If our grading assessment differs from the condition under which the phone was sent in, you will be contacted by our customer support team to confirm whether yPopular

• How do I unlock my phone?

  Ensuring that your phone is unlocked and the passcode is disabled before sending it to Doji's warehouse is crucial. If your phone is still locked during our verification process, it will cause a delay in the sale process. To prevent this, please follow these steps: Check if your phone is locked by inserting a SIM card from another carrier. If the name of the network appears on your phone and you're able to use it, then it's unlocked. If your phone is still locked, contact your mobile netwSome readers

• How do I factory reset my device?

  To protect your personal data and ensure a smooth verification process, it's important to wipe your device clean before sending it to Doji's warehouse. Follow the steps below to factory reset your device based on its operating system. iOS (iPhone, iPad) Back up your device, if desired. Sign out of iCloud and the iTunes & App Store. Depending on your iOS version: iOS 10.3 or later: Tap Settings your name . Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn OfSome readers

• How to ship your device perfectly with Royal Mail?

  Wipe your device clean of any personal data by factory resetting it. Pack it in a box securely The box doesn't need to be the original box the device came in. A small cardboard box works perfectly well if the product is perfectly secure inside it. No need to put any accessories (charging cable, headphones, etc...) into the box. If you have multiple sales at the same time, please only pack one pFew readers

• How do I send my device to Doji?

  Once you have sold your phone on Doji, you will need to send it to the Doji Warehouse. The most convenient option is to ship the product from the nearest post office, which incurs a shipping fee of £5. You will receive a shipping label via email that you need to print out and attach to your package. Before you send your phone to us, please make sure to follow the instructions provided in the following articles: How do I unlock my phone? (https://help.doji.co.uk/hc/en-gb/articles/1500004332761Few readers

• What are the acceptable forms of documentation to pass verification?

  You may be asked to provide proof of identity and/or proof of address. One of the following proofs of identity and address are acceptable:Few readers

• How do I transfer my personal data before selling my phone?

  If you're planning to sell your phone, it's important to transfer your personal data to a new device or back it up before you wipe your phone. Follow the instructions below based on the type of phone you have: If you're switching from iPhone to iPhone Open the Settings app on your old iPhone Tap your Apple ID banner at the top of the screen Tap iCloud Tap iCloud Backup Tap Back Up Now to start the backup process Wait until the backup is complete and turn off your old iPhonFew readers

• How to prepare your product for shipment (drop-off)?

  Wipe your device clean of any personal data by factory resetting it. Pack it in a box securely The box doesn't need to be the original box the device came in. A small cardboard box works perfectly well if the product is perfectly secure inside it. No need to put any accessories (charging cable, headphones, etc...) into the box. If you have multiple sales at the same time, please only pack one produFew readers

• How long will it take for me to be paid?

  After we receive the product in our warehouse and verify that its physical condition matches the grade you gave it on Doji.co.uk, the money will be available in your Doji account instantly for you to withdraw. To withdraw your money, you just need to verify your identity and add your bank account details. Once you have done that, you can withdraw your money, and it will be deposited into your bank account within 2 working days. To learn more about our grading process, check out the followinFew readers

• How do I check the battery health capacity of my device?

  One of the criteria for our verification is the battery health capacity of the device. The battery health capacity is not the same as the battery level that increases when we charge the device and decreases throughout the day while we use it. It is a measurement of the battery capacity of the device relative to when it was new, and it determines how well the device can hold a charge. Therefore, it is important that you check this information on your device before grading it, so that your gradingFew readers

• How do I cancel an Asking Price?

  To cancel an Asking Price on Doji, you can follow these steps: Log in to your account on Doji. Go to the "Selling" tab in "My Account". Click on "Active Asks" to view your current active listings. Locate the listing for which you want to cancel the Asking Price and click on the "Delete" icon next to it. Confirm the cancellation by clicking "Yes" on the prompt that appears. Once you've completed these steps, your Asking Price will be cancelled immediately.Few readers

• How do I withdraw funds from my sale?

  Withdrawing your funds from Doji is a straightforward process: Log in to your Doji account and go to "My Account." Select "Withdraw Funds." If you're a first-time seller, Doji will need to verify your identity to comply with financial regulations. You may be asked to provide one form of identity and address document during this process. Once your identity is verified, you can proceed with withdrawing your funds. The money will beFew readers

• How do I set an Asking Price?

  To set an Asking Price and start selling your phone on Doji, simply follow these steps: Click on the "Sell Now" link in the top navigation bar. Select the phone model and grade that you want to sell. Enter the Asking Price for your phone. Confirm your Asking Price and submit your Ask. At this point, your phone will be listed on the platform at your Asking Price. You can keep track of Buyer offers by expanding the View Asks and Bids window in OrderBooks. To help you set a competitiFew readers

• How do I edit the Asking Price?

  As a seller, you have the flexibility to adjust your Asking Price at any time. Here's how you can do it: Log in to your account and navigate to the Selling tab. Click on Active Asks to see all of your current listings. Find the listing you want to edit and click on the edit icon. Update the asking price to your desired amount. Click on Save Changes to finalize your edits. That's it! Your updated asking price will now be visible to potential buyers on the platform. It's importantFew readers

• What is the Lowest Sell Price?

  The Lowest Sell Price is an important feature that enables Sellers to have control over the pricing of their product. This feature allows the Seller to set the Asking Price, which is visible to all Buyers as the default Buy Now Price. Sellers can keep track of Buyer offers in the OrderBook by clicking on "See all offers and asks" window. This provides the Seller with real-time data to make informed decisions about whether they want to adjust their Asking Price. It's important to note that if tFew readers