• What is the Returns Policy?

  At Doji, we want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your refurbished phone or tablet, you can return it within 30 days of receiving it. How to Initiate a Return To initiate a return, simply log in to your Doji account, hover over your name on the top right of your screen, click on "My Account," select the "Buying" tab, then click on "History" and "Show Details" for the device you want to return. At the bottom right of tPopular

• What is the Delivery Policy?

  Delivery Policy We offer tracked delivery using Royal Mail for all purchases, with an expected delivery time of up to 5 working days from the date of purchase. At present, we only deliver to mainland UK and cannot accept orders from other locations. However, we will update our customers if this changes in the future. Delivery Fees Recorded delivery to mainland UK is free for all buyers. Tracking Details Once you make a purchase, you will receive a notification in your Doji accoPopular

• What is included in Warranty?

  Doji's 12-Month Guarantee for Working Handsets At Doji, we stand behind the quality of our products, which is why all working handsets come with a 12-month guarantee. This guarantee applies to all products verified as refurbished by Doji or by Doji verified sellers, and it begins from the date of purchase by the consumer. Please note that phones that need repairs are not covered by this warranty. The warranty covers all technical malfunctions, but it does not cover physical damage, accidenPopular

• How do I Make an Offer?

  To access the Make an Offer buying option, start by searching and selecting a phone you are interested in purchasing. Once you have found the phone you like, click on the Make an Offer button and enter the amount you are willing to pay for the phone. Be sure to check the current market conditions by reviewing the latest transactions and prices set by other customers on the platform. This can help you refine your pricing strategy and ensureFew readers

• Why do you ask for my credit card details?

  At Doji, we take your security seriously, which is why we use measures to ensure that you feel safe when making a purchase. When you make an offer on a device, we ask for your credit card details to protect your interests later in the purchase process. Rest assured that we will only charge your credit card when the price you set matches the price the seller asked for. This provides a layer of security and ensures that you only pay for what you intended to buy. If you have any concerns or queFew readers

• How do I cancel an Offer?

  To cancel an offer that you have previously set, simply follow these steps: Log in to your Doji account. Click on the "Buying" tab in "My Account". Select "Active Bids". Find the offer you want to cancel and click on the delete icon. Confirm the cancellation. Your offer will be cancelled immediately, and you will no longer be committed to purchasing the item at that price. If you change your mind and want to make a new offer later, you can do so at any time.Few readers

• What is the Highest Buy Price?

  The "Highest Buy Price" is the maximum price a buyer is willing to pay for a phone. This price is visible to sellers as the "Sell Now Price". All buyers have the option to "Make an Offer" on any phone, at which point the price information becomes visible to everyone in the "View Bids and Asks" and the Orderbook. This means that anyone can adjust their offer in real time to become the highest bidder, increasing their chances of having their offer accepted. If you notice that the prices oFew readers

• What is the order book?

  To make informed decisions about placing or editing your Ask or Bid on a phone, you can access the order book, which displays all the current Bid and Ask prices for that particular phone. The order book is updated in real-time, ensuring that you have the latest information when deciding on your pricing strategy. You can view the order book by selecting the desired phone and accessing the trading interface.Few readers

• How do I edit my Offer Price?

  We understand that sometimes buyers may want to change their Offer Prices for a product. To do so, simply follow these steps: Log in to your account on Doji's platform. Click on the "Buying" tab and select "Active Bids". Find the bid that you wish to edit and click on the "Edit" icon. Adjust the offer price to your desired amount and click "Submit". It's important to note that editing your offer price may affect your chances of securing the product, as other buyers may be willing tFew readers