Articles on: Getting Started

What can I do if my order is wrong or damaged?

If you're not satisfied with your phone purchase, you can easily initiate a return and receive a refund within 30 days. Our website and mobile apps make the process simple:

Log in to your account
Navigate to your profile and select "Buying -> Processing"
Click on the order you wish to return and select "Details"
Choose "I'd like to return" to initiate the return process

Once we receive and verify the phone, we'll promptly proceed with either a replacement or refund.

Updated on: 13/06/2023

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