Grading & Returns Policies
Grading and Returns Policy
At Doji, we take pride in ensuring that all refurbished phones sold on our platform are thoroughly assessed for quality. Our team carries out a 52-point check to grade each device based on its condition. If you are not satisfied with our grading assessment, we offer the following options:
Returns Policy
If our grading assessment differs from the condition under which the phone was sent in, you will be contacted by our customer support team to confirm whether you want to:
Have the phone returned
The Doji grading valuation may be better or worse than your own assessment.
If you do not accept the new offer, Doji will send the phone back to the seller where we will incur the cost of shipping.
Accept a revised grade and price
If the seller accepts, we will adjust the price for the phone and remit the funds in 2-3 days.
Grading Policy
To ensure that you know exactly what to expect, we have defined our grading policy for refurbished phones as follows:
Excellent
Device fully tested and verified to be working perfectly;
Device unlocked to any network;
Battery health of at least 85%;
Screen in pristine condition, with no marks in sight;
Sides and back may have slightly visible micro scratches;
Fully eligible for our 12-month warranty and 30-day return policy.
Very Good
Device fully tested and verified to be working perfectly;
Device unlocked to any network;
Battery health of at least 83%;
Screen may have micro scratches, invisible if the device is held at arm's length or when the display is on;
Sides and back may have small scratches, but no scuffs, dents or cracks;
Fully eligible for our 12-month warranty and 30-day return policy.
Good
Device fully tested and verified to be working perfectly;
Device unlocked to any network;
Battery health of at least 83%;
Screen may have small scratches, visible if holding the device at arm's length, but invisible in normal use when the display is on;
Sides and back may have small scratches and minor scuffs and chips visible, but no dents or cracks;
Fully eligible for our 12-month warranty and 30-day return policy.
Needs Repair
Device powers on, but can have software issues;
One or more features might not be working properly, such as cameras, connectivity, display, speakers and others;
Device has all of its components (no missing parts);
Device unlocked to any network;
Battery health might be less than 83%;
Screen or back may have any type of scratches or cracks;
Sides can have scratches and small dents, but cannot be bent or cracked;
Not eligible for our 12-month warranty and 30-day return policy.
Please note that phones or tablets sold on the Doji trading platform are refurbished and do not normally come in their original box. We currently do not provide charging cables or accessories to save the planet.
How to Return a Refurbished Phone or Tablet
Returning a refurbished phone or tablet to Doji is easy and free of charge. Just follow these simple steps:
Click here https://doji.co.uk/my-account/buying/history
Choose the item you'd like to return and click on Details
Then scroll down and click "I'd like to return" to initiate the return process
If you encounter any issues, feel free to reach out to us through our Live Chat. We're always happy to help!
At Doji, we take pride in ensuring that all refurbished phones sold on our platform are thoroughly assessed for quality. Our team carries out a 52-point check to grade each device based on its condition. If you are not satisfied with our grading assessment, we offer the following options:
Returns Policy
If our grading assessment differs from the condition under which the phone was sent in, you will be contacted by our customer support team to confirm whether you want to:
Have the phone returned
The Doji grading valuation may be better or worse than your own assessment.
If you do not accept the new offer, Doji will send the phone back to the seller where we will incur the cost of shipping.
Accept a revised grade and price
If the seller accepts, we will adjust the price for the phone and remit the funds in 2-3 days.
Grading Policy
To ensure that you know exactly what to expect, we have defined our grading policy for refurbished phones as follows:
Excellent
Device fully tested and verified to be working perfectly;
Device unlocked to any network;
Battery health of at least 85%;
Screen in pristine condition, with no marks in sight;
Sides and back may have slightly visible micro scratches;
Fully eligible for our 12-month warranty and 30-day return policy.
Very Good
Device fully tested and verified to be working perfectly;
Device unlocked to any network;
Battery health of at least 83%;
Screen may have micro scratches, invisible if the device is held at arm's length or when the display is on;
Sides and back may have small scratches, but no scuffs, dents or cracks;
Fully eligible for our 12-month warranty and 30-day return policy.
Good
Device fully tested and verified to be working perfectly;
Device unlocked to any network;
Battery health of at least 83%;
Screen may have small scratches, visible if holding the device at arm's length, but invisible in normal use when the display is on;
Sides and back may have small scratches and minor scuffs and chips visible, but no dents or cracks;
Fully eligible for our 12-month warranty and 30-day return policy.
Needs Repair
Device powers on, but can have software issues;
One or more features might not be working properly, such as cameras, connectivity, display, speakers and others;
Device has all of its components (no missing parts);
Device unlocked to any network;
Battery health might be less than 83%;
Screen or back may have any type of scratches or cracks;
Sides can have scratches and small dents, but cannot be bent or cracked;
Not eligible for our 12-month warranty and 30-day return policy.
Please note that phones or tablets sold on the Doji trading platform are refurbished and do not normally come in their original box. We currently do not provide charging cables or accessories to save the planet.
How to Return a Refurbished Phone or Tablet
Returning a refurbished phone or tablet to Doji is easy and free of charge. Just follow these simple steps:
Click here https://doji.co.uk/my-account/buying/history
Choose the item you'd like to return and click on Details
Then scroll down and click "I'd like to return" to initiate the return process
If you encounter any issues, feel free to reach out to us through our Live Chat. We're always happy to help!
Updated on: 21/08/2023
Thank you!